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Receive a progress report from the Department of Information Technology on the implementation of their Service Delivery Model; Consider recommendations for organizational changes and adopting a resolution amending the List of Numbers and Classifications of Positions by adding 1.0 FTE IT Manager (TBD), 4.0 FTE IT Analyst, Principals (TBD), and 1.0 IT Analyst IV (TBD) effective May 7, 2017; Authorize the Chief Information Officer to negotiate and execute contracts for the acquisition of service management software licenses in an amount not to exceed $75,000 and implementation services not to exceed $460,000; and Authorize the Chief Information Officer to proceed with developing and issuing requests for proposals for contracted technology services
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Published Notice Required? Yes ____ No _X _
Public Hearing Required? Yes ____ No _X _
DEPARTMENTAL RECOMMENDATION:
The Department of Information Technology recommends that the Board:
1. Receive a progress report from the Department of Information Technology on the implementation of their Service Delivery Model;
2. Adopt a resolution amending the List of Numbers and Classifications of Positions by adding 1.0 FTE IT Manager (TBD), 4.0 FTE IT Analyst, Principals (TBD), and 1.0 IT Analyst IV (TBD) effective May 7, 2017;
3. Authorize the Chief Information Officer to negotiate and execute contracts for the acquisition of service management software licenses in an amount not to exceed $75,000 and implementation services not to exceed $460,000; and,
4. Authorize the Chief Information Officer to proceed with developing and issuing requests for proposals for contracted technology services
SUMMARY:
The Department has been building and improving its organization and service delivery model to adjust to changes in technology, the technology industry, and customer demands. The Department needs to take the next step in its evolution in order to provide the quantity and quality of services expected by it...
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