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Approve a $686,975 contract with Northwoods Consulting Partners, Inc. for the continuation and enhancement of an electronic document management system for the period of April 13, 2021 through June 30, 2023; and Authorize the County Administrator to execute the agreement
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Published Notice Required? Yes _____ No __X__
Public Hearing Required? Yes _____ No __X__
DEPARTMENTAL RECOMMENDATION:
The Department of Health and Social Services (H&SS) recommends that the Board of Supervisors approve a $686,975 contract with Northwoods Consulting Partners, Inc. for the continuation and enhancement of an electronic document management system for the period of April 13, 2021 through June 30, 2023; and authorize the County Administrator to execute the agreement.
SUMMARY:
Northwoods Consulting Partners, Inc. specializes in document imaging and management systems for social service agencies throughout the United States. Collaborations between Northwoods and Solano County H&SS, Employment & Eligibility Services (E&ES) began in 2011 with the deployment of 1) self-scan kiosks used by clients to scan documents required for the verification of benefits and services, and 2) installation of a document management system (Compass) to import documents into the CalWIN (California Work Opportunity and Responsibility to Kids Information Network) case management system for administering public assistance programs. While the use of these services continues, new technology is now available to increase staff efficiency and reduce errors.
E&ES clients are required to submit documents to verify eligibility for and renewal of public assistance. Clients submit these documents via the online portal, through the mail, or in a drop box at one of the H&SS locations. In 2020, E&ES received and processed 443,794 documents. Processing includes scanning a barcode, looking up the case in CalWIN, and assigning the document to the correct case in CalWIN. These are currently manual processes...
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