title
Receive a presentation from Solano County Department of Child Support Services on winning the 2025 Child Support Directors Association Innovation in the Child Support Program Award for the Department's Mentoring Program
body
Published Notice Required? Yes ___ No _X_
Public Hearing Required? Yes ___ No _X_
DEPARTMENTAL RECOMMENDATION:
The Solano County Department of Child Support Services (DCSS) recommends that the Board of Supervisors receive a presentation on winning the 2025 Child Support Directors Association (CSDA) Innovation in the Child Support Program Award for the Department's Mentoring Program.
SUMMARY/DISCUSSION:
The CSDA bestows several program awards during the Annual Child Support Training Conference & Expo. This past May, the CSDA presented Solano County DCSS the 2025 Innovation in the Child Support Program Award for the Department's Mentoring Program.
Solano County DCSS believes that a dedication to service excellence in the delivery of child support services is a top priority. Understanding that a key factor in an improved customer experience is employee engagement and job satisfaction, Solano County DCSS focuses on the training and development of their staff and as a result, designed and launched an internal departmental mentoring program to help coach and inspire employees to pursue their personal and career-oriented goals.
The Solano County DCSS Mentoring Program is a formal program that provides enriching experiences through opportunities for personal and professional growth while sharing knowledge, leveraging skills, and cultivating talent. Highly motivated staff volunteer to participate in the six-month program as either a Mentor or Mentee and are matched based on interests and strengths. The Solano County DCSS Mentoring Program activities include: receiving a copy of Strength Finders book and assessment so mentees can identify and learn to utilize their strengths; participating in mock interviews at the...
Click here for full text