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Approve a plaque of appreciation honoring Vicki Papin, Account Clerk II, upon her retirement from Probation Department with over 14 years of dedicated public service to Solano County
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Published Notice Required? Yes_____ No__X__
Public Hearing Required? Yes_____ No__X__
DEPARTMENTAL RECOMMENDATION:
The Probation Department recommends that the Board of Supervisors approve a plaque of appreciation honoring Vicki Papin, Account Clerk II, upon her retirement from Probation Department with over 14 years of dedicated public service to Solano County.
SUMMARY/DISCUSSION:
Vicki started her career on September 29, 2003, when she was hired as an Account Clerk I at the Solano County Probation Department.
Vicki was assigned to the Probation Billing and Collections Unit where she was responsible for processing receivable and adjustments, posting payments to the automated system, balancing daily collections to ensure they reconcile with the reports, and generating billing notices. Vicki also received and responded to inquiries from clients and probation officers, researched and resolved issues on accounts, and provided information regarding the collection process.
On September 25, 2005, Vicki was promoted to Account Clerk II. She continued to work in the Billing and Collections Unit, processing approximately 600-700 new accounts per month and approximately 1,041 transactions (posting and adjustments) per month. She was prompt in responding to questions on accounts, assisting the Probation Officers concerning collection matters, and helping co-workers when coverage is needed.
Throughout her career with Solano County, Vicki has shown commitment and dedication to her role as an Account Clerk II. She provided excellent customer service to the public and citizens of Solano County for the past 14 years. She was cooperative, dependable, and maintained a positive attitude in her dealings with others.
Vicki's professionalism, dedication, and compa...
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