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Approve an agreement with DXC.technology for design, programming and testing interfaces with Solano County's Hosted Communications Service for integration with the CalWIN telephone contact center in the amount of $138,014, for the term of April 24, 2018 through December 30, 2018; and Authorize the Chief Information Officer to execute the agreement and any future amendments and change orders up to 15% of the contract amount
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Published Notice Required? Yes ____ No _X _
Public Hearing Required? Yes ____ No _X _
DEPARTMENTAL RECOMMENDATION:
The Department of Information Technology recommends that the Board of Supervisors:
1. Approve an agreement with DXC.technology for design, programming and testing interfaces with Solano County's Hosted Communications Service for integration with the CalWIN telephone contact center in the amount of $138,014, for the term of April 24, 2018 through December 30, 2018; and,
2. Authorize the Chief Information Officer to execute the agreement and any future amendments and change orders up to 15% of the contract amount.
SUMMARY:
The Welfare Client Data System Consortium joint powers authority (WCDS) is the sponsor of the County's human services case management and eligibility system, CalWIN. WCDS maintains centralized systems and interfaces to state-based systems and the eighteen CalWIN consortium counties.
The County's CalWIN telephone contact center integrates certain services through systems maintained by the WCDS. The interfaces provide automated voice response applications and call processing between Solano, other CalWIN counties, and the state for various social service and health programs.
The Department of Information Technology is in the process of replacing the County's obsolete telephone contact center system as part of a multi-phased project to shift telephone services to an IP-based, cloud-hosted service. Due to the replacement of the contact center system, interfaces to WCDS need to be ...
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