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Authorize the Department of Information Technology to issue a Request for Proposal (RFP) for the upgrade of the County's on-premise Voice over IP telephone communications system
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Published Notice Required? Yes ____ No _X _
Public Hearing Required? Yes ____ No _X _
DEPARTMENTAL RECOMMENDATION:
The Department of Information Technology (DoIT) recommends the Board of Supervisors to:
Authorize the Chief Information Officer to issue a Request for Proposal (RFP) for the upgrade of the County's on-premise Voice over IP telephone communications system.
SUMMARY:
The VoIP telecommunications systems that the County relies on for voice/fax/voicemail services is aging and currently beyond its vendor supported useful life. The software and hardware that supports this system must be upgraded to provide highly reliable communications services.
On April 25, 2017 the County entered into a contract to transition its VoIP communications services to a cloud-based telecommunications provider. The system has not been placed in service due to multiple functional barriers that the County deems unsolvable with the cloud-based solution. The County has incurred costs in the attempt to implement the cloud-based solution, however these implementation costs were on-par with the avoided costs of ongoing maintenance of the on-premise solution.
At this time, the County cannot reliably predict a successful go-live of the previously planned cloud-based VoIP solution. However, the County can estimate costs and a timeline to upgrade our known and reliable on-premise solution. The costs estimated to upgrade and then maintain an on-premise solution are less than the costs to implement and then maintain a cloud-based solution. It is therefore recommended to reinvest in our on-premise VoIP telecommunications system.
FINANCIAL IMPACT:
DoIT is estimating a one-time cost of approximately $380,000 to upgrade the on-premise VoIP system. This budgetary estimate includes bo...
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