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Approve a new contract with GlideFast Consulting for $150,000, for total contract amount not to exceed $150,000, to provide managed services support through August 11, 2021 to provide technical services and support to the County's ServiceNow system; and Authorize the Chief Information Officer to execute the agreement and any amendments within 10% of the contract amount
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Published Notice Required? Yes ____ No _X _
Public Hearing Required? Yes ____ No _X _
DEPARTMENTAL RECOMMENDATION:
The Department of Information Technology recommends that the Board of Supervisors:
1. Approve a new contract with GlideFast Consulting. for $150,000, for total amount not to exceed $150,000, to ensure managed services support through August 11, 2021 to provide technical services and support to the County's ServiceNow system; and
2. Authorize the Chief Information Officer to execute the agreement and any amendments within 10% of the contract amount.
SUMMARY/DISCUSSION:
The Department of Information Technology contracted with GlideFast Consulting for a six-month term on February 24, 2020, for $74,500, to provide ongoing support for the ServiceNow system. This limited term contract was a probationary engagement that allowed DOIT to evaluate the quality of managed service provider before committing to a long-term investment. Over the term, the vendor has demonstrated its value by providing high-quality managed services in required application and infrastructure technology domains. The department is recommending that the Board approve a new managed services support contract through August 11, 2021 to provide technical services and support ServiceNow.
The ServiceNow System has been in use by IT since January 2019 and recently released to the County as "Solano Connect" a single source IT Service Portal for accessing all IT services and information. The ServiceNow system also consolidated and replaced three disparate legacy ticketing systems, certifies com...
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